Returns and Refunds Policy
Last updated: July 2026
Returns Window
Valid returns are accepted within 48 hours of receipt of your order. To initiate a return, contact us within this period via WhatsApp, Telegram or email at apexsmartwhips@gmail.com.
Eligible Returns
You may be eligible for a return or refund if:
- The goods arrived damaged or defective
- The wrong product was delivered
- The goods were not as described at the time of order
Non-Returnable Items
The following are not eligible for return:
- Cylinders that have been opened, partially used or tampered with
- Items reported outside the 48-hour returns window without prior agreement
Damaged Goods
If goods arrive damaged, contact us immediately with photographic evidence of the damage and packaging. We will review your case and arrange a replacement or refund promptly.
Refund Process
Refunds are processed via the same payment method used for the original purchase (PayPal, Revolut or Crypto). Refund timing depends on the payment method used. PayPal refunds typically appear within 3–5 business days.
How to Initiate a Return
Contact us within 48 hours of receiving your order:
- Email: apexsmartwhips@gmail.com
- WhatsApp or Telegram (see Contact page)
Include your order details, the reason for the return, and any supporting photographs.
